- #TRUSTED PLATFORM MODULE DRIVER VERISON 10.0.16299.15 INSTALL#
- #TRUSTED PLATFORM MODULE DRIVER VERISON 10.0.16299.15 DRIVERS#
- #TRUSTED PLATFORM MODULE DRIVER VERISON 10.0.16299.15 UPDATE#
- #TRUSTED PLATFORM MODULE DRIVER VERISON 10.0.16299.15 WINDOWS 10#
The machines are all used by field consultants, myself included. I haven't raised a ticket because the machine is a company asset. Let us know if your issues persist, or if you are not receiving the traction you need with our phone queues. Could we validate the firmware is properly updated for the ControlVault itself? Since the ControlVault is a tiny computer inside of your workstation, it may need updated firmware. It may require a reset of the Control Vault within the M4700 to awaken it so it will properly function within the operating system. We have validated the functionality of the fingerprint reader with the M4700 through Windows Hello within our testing here at Dell. If you do have a ticket open with them, are you able to Direct Message (DM) me the service request number? Due to this complexity, I would suggest opening a ticket with our front-line support queues.
#TRUSTED PLATFORM MODULE DRIVER VERISON 10.0.16299.15 WINDOWS 10#
The biometric device which won't start has the following error:Ĭurrent device power state cannot support this request.Ĭurrently Dell Data Protection | Access (DDPA) is not supported on Windows 10, and we have limited paths in removing the product on Windows 10 due to how DDPA attempts to embed itself within the OS. Intel(R) Management Engine Interface (version 11., enabled, started) - The Intel MEI device is PCI\VEN_8086&DEV_1E3A&SUBSYS_053E1028&REV_04. O2Micro Integrated MMC/SD controller (versions 2. Security Devices / Trusted Platform Module 1.2 (version 9.15, enabled, started)
Here's what I can see in Device Manager after two days of faff:ĬontrolVault Device / Dell Control Vault w/ Fingerprint Swipe Sensor (version 4.7.23.37, enabled, started)īiometric Devices / Control Vault w/ Fingerprint Swipe Sensor (version 4.7.23.37, won't start)
#TRUSTED PLATFORM MODULE DRIVER VERISON 10.0.16299.15 DRIVERS#
I tried installing Dell Data Protection | Security Tools and the latest drivers but it has made no difference and even uninstalling DPPA still hasn't stopped the system using it - perhaps this needs something like a proper uninstall script.
#TRUSTED PLATFORM MODULE DRIVER VERISON 10.0.16299.15 INSTALL#
My machine is already Bitlocker encrypted and on a domain, so I don't want to install something that's going to mess about with the drive encryption I only want to either repair the system so I can log in with fingerprint, or COMPLETELY REMOVE the DDPA integration.Īt the moment, the credential provider doesn't have a massive hissy fit after 30 seconds of trying unsuccessfully to activate the fingerprint reader and the event logs are full of Hapi/Wave errors.
#TRUSTED PLATFORM MODULE DRIVER VERISON 10.0.16299.15 UPDATE#
Update - I am aware of Dell Data Protection | Security Tools but no version I can see lists M4700 as a compatible system. What do I need to install to get the fingerprint reader working again? If it won't work with DDPA anymore, how can I completely remove it not just from Program Files but from the credential provider integration? I looked at the latest Data Protection stuff and it's all tied into an enterprise platform, and it doesn't seem to update the Wave components. There's been no update to this app in over four years. This has helped iron out some of the driver issues, but it's not the drivers that are the problem, it's the ancientness of the app and its hapi64 & Wave driver components.
I have downloaded the updated drivers which appeared very recently on the Microsoft catalogue - labelled Dell - CVAULT - 09-13-2017 4.7.23.37 for Creators Update (圆4). Since the machine upgraded to Creators Edition, I think this tool has been completely disabled. Since upgrading to Win10 Pro the fingerprint reader hasn't worked properly, and the FP reader won't activate. My Precision M4700 laptop has had DDPA installed since the OEM factory build of Win7 Pro.
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